State Farm® Insurance Agent Rich Plack
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
General Lee
April 1, 2026
"Much thanks to Heather and Crystal at Rich Plack State Farm. Never thought of being stranded while traveling. I called State Farm on a hunch not knowing for sure if I had towing service on my policy for break downs during travel. They both assured it was on the policy and assisted me with the app. Simple navigation through online app and less than twenty minutes later towe service arrived. I am so grateful knowing going through Rich Plack as a local agent. Heather and Crystal were so wonderful through this process!"
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Alliance to know that you had such a wonderful experience with us here on State Farm Agent Rich Plack’s Team."
Clare Schoonover
March 31, 2026
"When I have a question about my insurance and I call the office I am always answered with a warm and friendly greeting. Heather is able to address my concerns and takes the time to give me the information that I need. The same goes for Rich. I have been dealing with this agency for years and I highly recommend them. I feel as though I am dealing with friends who care about me and my insurance needs. If I could give a higher rating than five stars I would!"
"Thanks so much for the fantastic rating, Clare! We are so glad you had a positive experience with us here on State Farm Agent Rich Plack’s Team. If there is anything we can do for you in the future, just give us a shout! "
Rachel Ackerman
March 23, 2026
"Crystal Blackford was absolutely fantastic! Beyond helpful and quick with my request and changing my policy! THANK YOU GIRL🤍‼️‼️"
"Thanks so much for the amazing review, Rachel! We really appreciate your support here in Alliance . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Leslie Ann
January 27, 2026
"I’ve been with this agent forever! Years and years! Highly recommend! Heather is amazing! :)"
Malissa Dalton
January 23, 2026
"I am always treated with respect! Rich and Heather have taken great care of us for over 25 years!"
"Malissa, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Rich Plack’s Team here in our Alliance office. "
Brian Chambers
January 21, 2026
"Great people they always awnser all my questions and go above and beyond at times"
"Thanks so much for the fantastic rating, Brian! We are so glad you had a positive experience with us here on State Farm Agent Rich Plack’s Team. If there is anything we can do for you in the future, just give us a shout! "
Michael Sajka
January 7, 2026
"I have always have great care and coverage with state farm insurance. They are very kind and helpful with anything I ask of them. I commend their support and effort."
Tammy Dennis
January 6, 2026
"Always great customer service! We feel valued here by rich and heather!"
Shelley
December 8, 2025
"I can’t say enough of Rich Plack and Heather at State Farm in Alliance Ohio. They have such knowledge, focus on meeting our needs with options that work best for us, explain each situation and have unmeasurable compassion for their clients."
Lisa W
December 5, 2025
"Rich and Heather are so helpful and kind. They have helped me tremendously over the last 20 years with various insurance needs! Quick responses and explanations for all their services. Highly recommend Rich’s office and State Farm."
Teetime Young
July 28, 2025
"Rich is an amazing person to work with for your insurance needs! He also has great staff! The prices are reasonable I love the warm atmosphere its very welcoming! You can’t go wrong with State Farm!"
"Thanks so much for the kind words we appreciate your business."
Patricia Christman
April 28, 2025
"Rich Plack is awesome - friendly and knowledgeable and always willing to help me with my insurance and FINANCIAL planning! Thank you!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Verla Crowl
April 11, 2025
"Nice friendly guy. Helped me out big time!!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Larry Weatherspoon
March 19, 2025
"Here now and all is awesome!"
Michael Canter
March 14, 2025
"Great customer service with extremely friendly staff!"
Elaine Austin
November 21, 2023
"Rich Plack and Heather are amazing!! Total professionals, very thorough, absolutely know their stuff!! They always go above and beyond!! Thank you Rich! Thank you Heather!!"
Joseph Mitchell
April 28, 2022
"Very easy to work with and let me know that if I had any problem to give them a call and they would help me in any way they could. Thank you!"
david jellison
February 8, 2022
"Friendly"
Faydra Wood
February 7, 2021
"Always so polite and helpful!"
Judy Westfall
January 5, 2021
"Friendly and outstanding service!"
Dave Papic
December 29, 2020
"The best."
bill Robison
October 16, 2020
"Outstanding service."
Linda Pipus
December 12, 2019
"Very helpful and understanding thanks you"
Gail
August 16, 2019
"The staff is superb"
sherry barker
August 6, 2019
"Very FRIENDLY HELPFUL PEOPLE"